How Covid changed service designIt’s been almost five years since I was sent to work from home following the outbreak of the Covid pandemic in March 2020. What I thought…Feb 182Feb 182
Is Service Design useful beyond Discovery?I’m just over two months into my new job and my first project which is taking a product and service from Alpha to Live. As a service…Mar 21, 2024Mar 21, 2024
How to use service design for digital transformationBalancing humanity and automation across the design processSep 4, 2023Sep 4, 2023
Published inBootcampIn-person facilitation is back!Covid has done a lot in changing the ways we work over the past few years. One of these is facilitating workshops. What used to be my bread…Nov 3, 2022Nov 3, 2022
Using scenarios to test assumptionsWe were at that tricky stage of a project. We were no longer in Discovery. Visions and missions had been set. Business and technical…Feb 15, 2022Feb 15, 2022
Published inService Design Advent CalendarCounselling skills for user researchI’ve always loved conducting user research. It’s a privilege to be in people’s homes, hearing their stories. Yet, I never felt qualified to…Dec 13, 20212Dec 13, 20212
Published inBootcampPrototypes as user research promptsLast year I was part of a 3-month digital project with the Joseph Rowntree Foundation (JRF). It was a Discovery exploring how their website…Jun 11, 2021Jun 11, 2021
Farewell furloughIt’s my third week back at work after over nine weeks of furlough.Jul 14, 2020Jul 14, 2020
Published innecdigitalstudioOur principles for digital inclusivityImagine going about your normal day without access to the internet. At the time of writing, during the COVID-19 lock down that’s more…Apr 14, 20201Apr 14, 20201
